Monday to Saturday 09:30am to 06:00pm
(Except Public/Scheduled Holidays)
FAQs
Auction FAQs
Schedule
Q. How do I know the date and start time of e-auction / e-booking being held on your website?
A. Detailed e-auction / e-booking schedules are published and regularly updated on our website (www.coaljunction.in). Also you would be getting regular SMS Alerts on your mobile number that is registered with us.
Q. Where can I find the applicable taxes and duties for purchase of coal from different coal companies?
A. Taxes and Duties are mentioned in detail under "Buyer Reference Area" on our website (www.coaljunction.in).
EMD Deposit & Balance
Q. Where and how should I deposit my EMD?
A. EMD can be deposited directly at any HDFC Bank Branch in the country. A list of available HDFC Bank Branches is given on our website (www.coaljunction.in). While depositing EMD at HDFC Bank you need to fill in a "Pay-in-slip".
For detailed procedure of EMD Deposit please refer to the Link (EMD Deposit Counters @ HDFC Bank) on our website.
The last date of submission of EMD for an e-auction / e-booking event is mentioned in the schedule of that particular event, on our website (www.coaljunction.in).
Q. How do I check my EMD Balance with mjunction?
A. Please log in to coaljunction auction site with your User Login and Password. EMD Balance can be checked under the menu EMD Management > Ledger e-auction / e-booking:
Q.How do I bid?
A. A Bidder Manual is available under "Downloads" menu after you Login with your User ID and Password. You should have Adobe Acrobat Reader installed in your computer to view the manual. A free version of Adobe Acrobat Reader is available under the same "Downloads" menu.
Sale Intimation
Q. Where and how do I get Lot Confirmation Mail?
A. After an e-auction event you can download the Lot Confirmation Mail online by logging in to (www.coaljunction.in), using your User Login and Password and accessing menu Lot Confirmation > Current Auction.
We also send all the winners, the Lot Confirmation, over email to their registered e-mail id within 24 working hours from the conclusion of an e-auction event.
Q. Where and how do I make payment towards Coal Value?
A. For details regarding Payment of Coal Value please refer to your Lot Confirmation Mail.
EMD Refunds FAQs
Q. How will I get my refund of my EMD from mjunction?
A. Requests for refund must be made online by logging into coaljunction auction site with your User Login and Password.
Refund Requests can be put in through EMD Management > Refund > Add.
Please note that after your online request for refund, it takes 3 working days to process your refund.
Registration FAQs
Q. How do I register with coaljunction? What are the documents required for registering
A. Please click on "Online Registration" on our website, www.coaljunction.in for details. The necessary documents required for registering are mentioned in the "Registration Form", on our website.
Q. How do I know if my account with coaljunction is activated?
A. On activation of your registration, an e-mail is sent to your e-mail id.
Q. I have not received my Bidder ID Card. What should I do?
A. Please send us an email at (coaljunction@mjunction.in) or get in touch with our Help Desk in case of Non-Receipt of Bidder ID Card. Help Desk Numbers are available on our website under "Online Registration".
Q. Can I pay my renewal fees throughHDFC branches?
A. No. Renewal fees will be received only in the form of Pay Order/DD in favor of 'mjunction services limited A/c Coal ', payable at Kolkata.
Renewal Charges Fees :-
One Time Registration - Validity in Bidder ID Card 3 Years - Rs. 11,030/-
One (1) Year Registration - Bidder ID to be active for 1 Year - Rs. 3,309/-
Q. What are the documents require for registration renewal?
A. For renewal of your registration duly filled up Bidder ID Card Form with photograph is to be deposited along with Registration Fees.
Q. I have paid one time fees, but at the time of login message showing " Registration expired".
A. Send a mail to coaljunction@mjunction.in with registration number & Company Name.
Digital Signature Certificate (DSC) FAQs
Q. What is DSC & what are the DSC requirements for CIL e-auctions?
A. Please note that DSC means Digital Signature Certificate. The CIL's e-auction requirement is a Class III-B DSC. DSC can be purchased from Coaljunction as well as from other Certifying Authorities.
Q. How can I buy DSC from Coaljunction?
A. Simple steps to be followed for acquiring DSC from Coaljunction.
Submit your DSC form and documents.
1. User has to registered with coaljunction before buying a digital certificate
2. Registered users need to download the "DSC form"and take a print of the DSC form
3. Fill up the DSC form (only Page 1 of Form-A and Page 1 of Form-B)
4. Download the "Authorization Letter" and take a print of the authorization letter
5. DSC fees should be in the form of Demand Draft /Pay Order, drawn in favour of "mjunction services limited A/c Coal" payable at Kolkata
6. Send the filled up DSC form , necessary documents mentioned, fees and authorization letter to the below given mjunction address.
DSC Price:-
1. Special Price of each DSC (with e-token) till March 31st, 2011 is Rs. 2537.00 (inclusive of tax)
2. Price of each DSC (with e-token) with effect from April 1st, 2011 is Rs.3499.00 (inclusive of tax)
How to register DSC in Coaljunction?
A. 1. First install your DSC in your computer.
2. Please log into www.coaljunction.in > Put your " User Name" & " Password " > Click on " Digital Signature Certificate Enabled " option & click on " SUBMIT " button. > Go to " Home " > Select " Register Certificate " option & click on " Continue " to register your DSC. Please follow the prompts as given in our website.
3. Ultimately view your DSC status by clicking " Home " option in the main menu > Select " View Certificate " option
Request you to kindly register your DSC in Coaljunction website & then inform us for approval of the same.
Please e-mail us the scanned copy of your DSC purchasing Bill mentioning your Coaljunction Bidder ID. number for further approval from us. ( If purchased from other C.A. other than Coaljunction )
E-mail Us at :- coaljunction@mjunction.in
How to delete my DSC which has been earlier registered & approved in Coaljunction?
A. Dear Customer,
1. First login to www.coaljunction.in with your User Name & Password.
2. Go to " Home " option in the main menu > Select " View Certificate " option;
3. Select the DSC to be deleted by ticking in the checkbox option & click on " Deletion Request " for successfully submitting your DSC deletion request via online process.
4. Ultimately view your DSC status by clicking " Home " option in the main menu > Select " View Certificate " option
Please note the following important points wrt online DSC deletion request :
a) A DSC deletion request registered once cannot be deleted & will be considered as final.
b) Please be sure before applying for online DSC deletion request.
c) All DSC deletion requests registered till 2-30PM on a given date will be processed on that date & balance DSC deletion requests will be processed on the next working day.
d) You can check the status - ie whether your online DSC deletion is processed or not - through this page.
e) Post checking your DSC being deleted in case you wish to buy from other sources you are requested to register your fresh DSC in Coaljunction website & e-mail us at coaljunction@mjunction.in the scanned copy of the DSC purchase bill, mentioning your Bidder ID No. , for approval.
f) Post checking your DSC being deleted in case you wish to buy from us please use the following link http://coaljunction.in/digital_signature.htm
g) Mjunction Services Limited in no way can be held responsible for any technical delay arising out of technical / internet problem.
COAL INDIA ONE TIME FEE FAQs
Q. What is CIL One Time Fee?
A. Coal India Limited has decided to levy a one time fee of Rs 2000/- (Rupees Two Thousand only) per bidder of coal e-auction. Mjunction has been advised to collect the amount from the bidders in the form of Demand Draft in favour of "Coal India Limited, Marketing Division" payable at Kolkata, which subsequently is to be handed over to Coal India Limited.
Auction FAQs
Schedule
Q. How do I know the date and start time of e-auction / e-booking being held on your website?
A. Detailed e-auction / e-booking schedules are published and regularly updated on our website (www.coaljunction.in). Also you would be getting regular SMS Alerts on your mobile number that is registered with us.
Q. Where can I find the applicable taxes and duties for purchase of coal from different coal companies?
A. Taxes and Duties are mentioned in detail under "Buyer Reference Area" on our website (www.coaljunction.in).
EMD Deposit & Balance
Q. Where and how should I deposit my EMD?
A. EMD can be deposited directly at any HDFC Bank Branch in the country. A list of available HDFC Bank Branches is given on our website (www.coaljunction.in). While depositing EMD at HDFC Bank you need to fill in a "Pay-in-slip".
For detailed procedure of EMD Deposit please refer to the Link (EMD Deposit Counters @ HDFC Bank) on our website.
The last date of submission of EMD for an e-auction / e-booking event is mentioned in the schedule of that particular event, on our website (www.coaljunction.in).
Q. How do I check my EMD Balance with mjunction?
A. Please log in to coaljunction auction site with your User Login and Password. EMD Balance can be checked under the menu EMD Management > Ledger e-auction / e-booking:
Q.How do I bid?
A. A Bidder Manual is available under "Downloads" menu after you Login with your User ID and Password. You should have Adobe Acrobat Reader installed in your computer to view the manual. A free version of Adobe Acrobat Reader is available under the same "Downloads" menu.
Sale Intimation
Q. Where and how do I get Lot Confirmation Mail?
A. After an e-auction event you can download the Lot Confirmation Mail online by logging in to (www.coaljunction.in), using your User Login and Password and accessing menu Lot Confirmation > Current Auction.
We also send all the winners, the Lot Confirmation, over email to their registered e-mail id within 24 working hours from the conclusion of an e-auction event.
Q. Where and how do I make payment towards Coal Value?
A. For details regarding Payment of Coal Value please refer to your Lot Confirmation Mail.
EMD Refunds FAQs
Q. How will I get my refund of my EMD from mjunction?
A. Requests for refund must be made online by logging into coaljunction auction site with your User Login and Password.
Refund Requests can be put in through EMD Management > Refund > Add.
Please note that after your online request for refund, it takes 3 working days to process your refund.
Registration FAQs
Q. How do I register with coaljunction? What are the documents required for registering
A. Please click on "Online Registration" on our website, www.coaljunction.in for details. The necessary documents required for registering are mentioned in the "Registration Form", on our website.
Q. How do I know if my account with coaljunction is activated?
A. On activation of your registration, an e-mail is sent to your e-mail id.
Q. I have not received my Bidder ID Card. What should I do?
A. Please send us an email at (coaljunction@mjunction.in) or get in touch with our Help Desk in case of Non-Receipt of Bidder ID Card. Help Desk Numbers are available on our website under "Online Registration".
Q. Can I pay my renewal fees throughHDFC branches?
A. No. Renewal fees will be received only in the form of Pay Order/DD in favor of 'mjunction services limited A/c Coal ', payable at Kolkata.
Renewal Charges Fees :-
One Time Registration - Validity in Bidder ID Card 3 Years - Rs. 11,030/-
One (1) Year Registration - Bidder ID to be active for 1 Year - Rs. 3,309/-
Q. What are the documents require for registration renewal?
A. For renewal of your registration duly filled up Bidder ID Card Form with photograph is to be deposited along with Registration Fees.
Q. I have paid one time fees, but at the time of login message showing " Registration expired".
A. Send a mail to coaljunction@mjunction.in with registration number & Company Name.
Digital Signature Certificate (DSC) FAQs
Q. What is DSC & what are the DSC requirements for CIL e-auctions?
A. Please note that DSC means Digital Signature Certificate. The CIL's e-auction requirement is a Class III-B DSC. DSC can be purchased from Coaljunction as well as from other Certifying Authorities.
Q. How can I buy DSC from Coaljunction?
A. Simple steps to be followed for acquiring DSC from Coaljunction.
Submit your DSC form and documents.
1. User has to registered with coaljunction before buying a digital certificate
2. Registered users need to download the "DSC form"and take a print of the DSC form
3. Fill up the DSC form (only Page 1 of Form-A and Page 1 of Form-B)
4. Download the "Authorization Letter" and take a print of the authorization letter
5. DSC fees should be in the form of Demand Draft /Pay Order, drawn in favour of "mjunction services limited A/c Coal" payable at Kolkata
6. Send the filled up DSC form , necessary documents mentioned, fees and authorization letter to the below given mjunction address.
DSC Price:-
1. Special Price of each DSC (with e-token) till March 31st, 2011 is Rs. 2537.00 (inclusive of tax)
2. Price of each DSC (with e-token) with effect from April 1st, 2011 is Rs.3499.00 (inclusive of tax)
How to register DSC in Coaljunction?
A. 1. First install your DSC in your computer.
2. Please log into www.coaljunction.in > Put your " User Name" & " Password " > Click on " Digital Signature Certificate Enabled " option & click on " SUBMIT " button. > Go to " Home " > Select " Register Certificate " option & click on " Continue " to register your DSC. Please follow the prompts as given in our website.
3. Ultimately view your DSC status by clicking " Home " option in the main menu > Select " View Certificate " option
Request you to kindly register your DSC in Coaljunction website & then inform us for approval of the same.
Please e-mail us the scanned copy of your DSC purchasing Bill mentioning your Coaljunction Bidder ID. number for further approval from us. ( If purchased from other C.A. other than Coaljunction )
E-mail Us at :- coaljunction@mjunction.in
How to delete my DSC which has been earlier registered & approved in Coaljunction?
A. Dear Customer,
1. First login to www.coaljunction.in with your User Name & Password.
2. Go to " Home " option in the main menu > Select " View Certificate " option;
3. Select the DSC to be deleted by ticking in the checkbox option & click on " Deletion Request " for successfully submitting your DSC deletion request via online process.
4. Ultimately view your DSC status by clicking " Home " option in the main menu > Select " View Certificate " option
Please note the following important points wrt online DSC deletion request :
a) A DSC deletion request registered once cannot be deleted & will be considered as final.
b) Please be sure before applying for online DSC deletion request.
c) All DSC deletion requests registered till 2-30PM on a given date will be processed on that date & balance DSC deletion requests will be processed on the next working day.
d) You can check the status - ie whether your online DSC deletion is processed or not - through this page.
e) Post checking your DSC being deleted in case you wish to buy from other sources you are requested to register your fresh DSC in Coaljunction website & e-mail us at coaljunction@mjunction.in the scanned copy of the DSC purchase bill, mentioning your Bidder ID No. , for approval.
f) Post checking your DSC being deleted in case you wish to buy from us please use the following link http://coaljunction.in/digital_signature.htm
g) Mjunction Services Limited in no way can be held responsible for any technical delay arising out of technical / internet problem.
COAL INDIA ONE TIME FEE FAQs
Q. What is CIL One Time Fee?
A. Coal India Limited has decided to levy a one time fee of Rs 2000/- (Rupees Two Thousand only) per bidder of coal e-auction. Mjunction has been advised to collect the amount from the bidders in the form of Demand Draft in favour of "Coal India Limited, Marketing Division" payable at Kolkata, which subsequently is to be handed over to Coal India Limited.
