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Post-sales management

coaljunction’s post sales management services bring-in higher level of transparency, efficiency and convenience in the coal supply chain.

We provide the following post-sales services:

  • Higher process transparency in DO issuance to e-Auction coal buyers
  • Consolidated coal value deposition into CCL bank account
  • Faster processing of data for EMD forfeiture
  • Issuance of ONLINE DO within 48 hours from the receipt of coal value
  • E-enabled processes ensure error-free DO issuance
  • Faster and hassle-free refund advise
  • Total control on DO issuance process through checks-and-measures
  • Status tracking through MIS and digitized access to coaljunction web-service
  • MIS for status tracking and control
  • Reduction in time spent for handling e-auction coal buyers
  • Reduction in overall process cycle time