Post-sales management

We provide the following post-sales services:

• Higher process transparency in DO issuance to e-Auction coal buyers
• Consolidated coal value deposition into CCL bank account
• Faster processing of data for EMD forfeiture
• Issuance of ONLINE DO within 48 hours from the receipt of coal value
• E-enabled processes ensure error-free DO issuance
• Faster and hassle-free refund advise
• Total control on DO issuance process through checks-and-measures
• Status tracking through MIS and digitized access to coaljunction web-service
• MIS for status tracking and control
• Reduction in time spent for handling e-auction coal buyers
• Reduction in overall process cycle time